Terms of service

 

Welcome to Positivekidsplanet.

These Terms of Service govern your access to and use of the Positivekidsplanet website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Positivekidsplanet

Positivekidsplanet is an online store offering products designed to encourage children's creativity, learning, imagination, movement and meaningful screen-free activities.

The products displayed on our website may be intended for different age groups. Parents, guardians and purchasers are responsible for selecting products appropriate for the child who will use them.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order on our website.

If you are purchasing products for a child, you confirm that you are an adult parent, guardian or other authorized purchaser.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your device or screen.
  • Product packaging, illustrations or minor specifications may change from time to time.
  • Product images may be for representation purposes where clearly indicated.
  • Availability may change without prior notice.

We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase
  • Discontinue products
  • Change product specifications
  • Cancel an order if a product is unavailable or cannot be fulfilled

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled product/order.

5. Prices

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Product prices, offers and promotions may change from time to time without prior notice.

The applicable price for your order will generally be the price displayed at the time you place the order.

Shipping charges, taxes or other applicable charges, where relevant, will be displayed during the checkout process.

6. Orders

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete customer information
  • Duplicate or unusual orders
  • Circumstances beyond our reasonable control

If payment has already been received for an order that we cancel, the applicable amount will be refunded.

7. Payment

Payments may be made using the payment methods available at checkout.

Payment processing may be handled by third-party payment providers. We do not generally store complete debit card, credit card or other payment credentials on our own systems.

You agree to provide accurate and valid payment information when placing an order.

8. Shipping and Delivery

We currently offer delivery within India, subject to the serviceability of the delivery address.

Delivery timelines are estimates and may vary depending on location, courier availability, weather, public holidays and other circumstances.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may occur.

You are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact details.

For additional information, please refer to our Shipping Policy.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Certain products may not be eligible for return or exchange depending on their condition, type or other applicable restrictions.

10. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests received before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy may apply.

11. Promotions and Discounts

From time to time, Positivekidsplanet may offer promotional discounts, coupons, special offers or other promotional campaigns.

Unless specifically stated otherwise:

  • Promotions cannot be combined with other offers.
  • Promotional offers may have specific terms or expiry dates.
  • We may modify or discontinue a promotion at any time.
  • A promotion may be limited to certain products or customers.

The specific terms displayed with a promotion will apply to that promotion.

12. Intellectual Property

All content on the Positivekidsplanet website, including but not limited to:

  • Brand name and logo
  • Product images
  • Website graphics
  • Illustrations
  • Text
  • Product descriptions
  • Designs
  • Layout
  • Marketing materials

is owned by or licensed to Positivekidsplanet and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or commercially use our content without our prior written permission.

13. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Upload malicious software or harmful code
  • Copy or reproduce website content without permission
  • Use automated systems to improperly collect information from our website
  • Misrepresent your identity or provide false information

We reserve the right to restrict or terminate access to the website where reasonably necessary.

14. Third-Party Services and Links

Our website may use third-party services such as payment gateways, delivery providers, analytics services and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. Children's Products and Parental Responsibility

Our products are designed for children, but Positivekidsplanet does not supervise a child's use of any product.

Parents, guardians and caregivers are responsible for:

  • Selecting age-appropriate products
  • Reading product instructions and safety information
  • Supervising children where appropriate
  • Ensuring products are used as intended
  • Keeping products away from children where the product instructions require it

Please always follow any age recommendations, warnings or instructions provided with a product.

16. Limitation of Liability

To the extent permitted by applicable law, Positivekidsplanet will not be responsible for losses arising from:

  • Improper use of a product
  • Failure to follow product instructions or safety warnings
  • Incorrect information provided by the customer
  • Delays caused by third-party delivery providers
  • Events beyond our reasonable control
  • Temporary website interruptions or technical issues

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen events.

Where reasonably possible, we will communicate significant delays or disruptions to affected customers.

18. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted means that you accept the updated Terms.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes relating to these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Positivekidsplanet
Email: positivekidsplanet@gmail.com

Please include your order number or relevant details when contacting us regarding an order.