Shipping policy
At Positivekidsplanet, we want every order to reach you safely and on time. We currently ship our products across India.
1. Where We Deliver
We currently deliver to most serviceable locations across India.
Delivery availability may depend on the serviceability of the PIN code provided at checkout.
At this stage, we do not offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
3. Delivery Time
After dispatch, estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Metro cities | 2–5 business days |
| Other cities & towns | 3–7 business days |
| Remote / difficult-to-service areas | 5–10 business days |
These are estimated delivery times, not guaranteed delivery dates.
Delivery may occasionally take longer because of weather conditions, holidays, courier delays, transportation disruptions or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
🎁 Free Shipping
We may offer free shipping on selected products, promotional campaigns or orders above a specified value.
Any applicable free-shipping offer will be clearly mentioned on the website or at checkout.
Recommended starting offer for Positivekidsplanet:
FREE SHIPPING on orders above ₹499
You can change this later depending on your product margins.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information whenever tracking is available from our delivery partner.Only if available
You can use the tracking information to check the current status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. Delayed Deliveries
While we work with our delivery partners to ensure timely delivery, occasional delays can happen.
If your order has not arrived within the expected delivery period, please contact us at:
Email: positivekidsplanet@gmail.com
WhatsApp: 9303030091
Please include your Order Number so that we can assist you quickly.
7. Incorrect or Incomplete Address
Please carefully check your delivery address, PIN code and contact number before placing your order.
Positivekidsplanet cannot be held responsible for delays or additional delivery charges resulting from an incorrect, incomplete or inaccurate address provided by the customer.
If you notice an address error before your order is dispatched, please contact us as soon as possible. We will try our best to help.
8. Damaged Package
We carefully pack our products before dispatch.
If your package appears damaged, opened or tampered with at the time of delivery, we recommend that you:
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Take photographs/video of the package before opening it.
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Record the condition of the product after opening.
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Contact us as soon as possible at [positivekidsplanet@gmail.com/9303030091].
This documentation may be required to help us investigate the issue with the delivery partner.
9. Delivery Attempts
Our delivery partners may make multiple delivery attempts.
Please ensure that someone is available at the provided delivery address and that your phone number is reachable.
If an order is returned to us because of repeated failed delivery attempts, an incorrect address or refusal to accept the package, additional shipping charges may apply if you request the order to be shipped again.
10. Cash on Delivery
If Cash on Delivery (COD) is available for your PIN code, the option will be displayed during checkout.
COD availability may vary depending on the delivery location and product.
11. Contact Us
If you have any questions about your order or delivery, we're happy to help.
Positivekidsplanet
📧 Email: positivekidsplanet@gmail.com
📱 WhatsApp: 9303030091
🌐 Website: positivekidsplanet.in
❤️ Our Promise
We want every Positivekidsplanet order to arrive safely, so your child can get straight to the fun.
Also, your Shipping Policy should be separate from your Return & Refund Policy, Cancellation Policy and Privacy Policy. We should create those as a consistent set rather than putting everything into one long page.
If you tell me what products you will initially sell, your expected average order value, and whether you plan to offer COD, I can tailor this policy and recommend the best free-shipping threshold and shipping-charge structure for Positivekidsplanet in India.