Privacy policy

At Positivekidsplanet, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Positivekidsplanet, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Mobile/phone number
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting our customer support
  • Website usage and device information, such as IP address, browser type and device type

We only collect information that is reasonably necessary to operate our website, process orders and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate about your purchases
  • Provide customer support
  • Process payments and refunds
  • Send order updates and delivery information
  • Improve our products, website and customer experience
  • Prevent fraud, misuse or unauthorized activity
  • Comply with applicable legal and regulatory requirements

If you choose to receive marketing communications from us, we may also use your email address or phone number to send information about products, offers or updates.

You can unsubscribe from marketing communications at any time.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Positivekidsplanet does not generally store your complete debit card, credit card or other payment credentials on our own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better shopping experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Shopify and website service providers
  • Payment processors
  • Courier and delivery partners
  • Technology and analytics providers
  • Customer-support or communication services
  • Professional advisers, where reasonably necessary

These parties receive only the information necessary to perform their services.

We may also disclose information when required by applicable law, legal process, court order, or to protect our rights, customers or business.

6. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide related services.

Information collected through our store may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

7. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable requirements.

9. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Ask us about how your information is being used
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

To make a privacy-related request, please contact us using the details below.

10. Children's Privacy

Positivekidsplanet is a store focused on products for children, but our website and purchasing process are intended for parents, guardians and other adults making purchases.

We do not knowingly seek to collect personal information directly from children for the purpose of making purchases.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Positivekidsplanet
Email: positivekidsplanet@gmail.com

Please include your order number or relevant details where applicable so that we can assist you more efficiently.